Arabian Fleet Services

DXB: 04 2726934

Terms & Conditions

Please be advised to add here to our applicable Terms & Conditions

Vehicles images

Vehicle images are examples from our existing pool of fleet. Other specific models can be guaranteed to fulfill your leasing requirement.

Driver Age

All drivers must be aged between 23 and 70 inclusive.

Drivers aged 23-24 must hold a full driving license for a minimum of 12 months which is free of endorsements.

Drivers must be aged 28 to 65 to rent a luxury or prestige vehicle and have a license for at least 24 months that is free of endorsements

Driving Licenses & history

Anyone who will be driving the AFS vehicle must present a valid driving license, and his/her passport / ID in person, at the time of collection for verification. No copies will be accepted.

Minibus rental is only available to renters holding the proper license enabling driving that vehicle category.

Price

Rates include insurance (subject to the damage liability of the vehicle) breakdown cover & unlimited mileage (unless otherwise stated) N.B. The term "unlimited mileage" assumes a vehicle on a rental in excess of 30 days will incur no more than 4500 kms during this period.

Payment

Payment is required by credit card (Visa, Mastercard), Cash and cheques. Other Customers may pre-pay for a rental but the credit or debit card presented at the start of the hire must always be in the name of the main renter/driver. Other people paying for the rental have to sign simultaneously on the rental agreement.

Payment through Account Charge

Payment through Account Charge – for corporate customers payments can be done through different means of settlements. There are many payment programs through direct debiting from the account of the company and determined according to each contract separately.

Rental Payment Terms

Payment by credit card -

if you choose to pay by credit card (Mastercard, Visa, American Express) your card will be pre-authorized for the rental charges and any additional charges agreed to plus a further amount to cover the non-waivable excess. When you return the vehicle at the end of the hire period, the total additional charges, including any charges for fuel, damage, etc. will be calculated, and your card will then be charged for the final amount. At this point the pre-authorized amount will be released back to your credit card account.This may take up to 14 days, depending on your card issuing bank.

Rental Periods

You will have the vehicle for the specified rental period shown in the agreement. Consequently, you have to bring the vehicle back on time and failure of doing this means breaking the conditions of this agreement and your account will be charged accordingly.

Daily Rentals

Daily Rentals – are collected at 24 hours basis starting at the time of rental. (Min. rental duration)

Drivers’ Fees

Drivers’ Fees - Applies additional charges

Extending the rental

Extending the rental - If you wish to return the vehicle after the time originally specified, you should contact the branch to agree on this. Consequently, you will be charged for every day or part-day you have the vehicle after the original agreed date and time at the rate specified on the rental agreement when the vehicle was collected.

Fuel Policy

All vehicles are supplied with a full tank of fuel at the start of the hire. Customers may:

  • purchase this tank of fuel at our rate and return the vehicle empty, or
  • return the vehicle full at the end of the rental, or
  • Return the vehicle part full and be charged for missing fuel at the end of the rental at the locally determined price along with the administration fees.

Renter’s responsibilities

You must look after the vehicle and the keys to the vehicle/s. You must always lock the vehicle when you are not using it, and use any security device fitted to or supplied with the vehicle. You must always protect the vehicle against bad weather or any other rough conditions which can cause damage. You must always make sure that you use the proper fuel according to the vehicle specification and category.

  • You are responsible for any damage to the vehicle caused by hitting low-level objects, such as bridges or low branches.
  • You must not sell, rent or dispose of the vehicle or any of its parts. You must not give anyone any legal rights over the vehicle.
  • You must not let anyone work on the vehicle without our permission.
  • You must let us know as soon as you become aware of a fault in the vehicle and to immediately without any delay report any problem with the performance of the car.
  • You must bring the vehicle back to the place we agreed on, for re-inspection through one of our fleet controllers.
  • The rented vehicle shall be used within the UAE Territory, under all terms and conditions of the Rental Agreement.
  • Before you bring back the vehicle you must check that you have not left any personal belongings in the vehicle.
  • You are responsible for any loss or damage to additional equipment hired at the time of rental, including but not limited to satellite navigation equipment, baby seats etc.

You or any other authorized driver must not:

  • use the vehicle for hire or reward;
  • use the vehicle for any illegal purpose;
  • use the vehicle for racing, or as a pacemaker, testing the vehicle reliability and speed or teaching someone to drive;
  • use the vehicle while under the influence of alcohol or drugs;
  • drive the vehicle outside UAE, unless we have given you written permission;
  • load the vehicle beyond the manufacturer maximum weight recommendations and make sure that the load is secured safely;
  • you must not use the vehicle or allow it to be used off road or on roads unsuitable for the vehicle;

Damage Liability

Insurance is subject to a damage liability which varies according to vehicle type.

Traffic Fines and violations

Traffic Fines and violations - All fines, court costs and intended prosecutions for parking, traffic or other offences (including any costs which arise if the vehicle is clamped). You must pay the appropriate authority any fines and costs if and when the authority demands this payment. All fines and intended prosecutions incurred will attract reasonable administration charges which arise when we deal with these matters.

  • Insurance – all cars have full coverage insurance with the collision damage waiver & the third Party insurance. However, the renter’s liability in case of an accident varies according to the vehicle size.
  • Insurance against Accidents subject to meeting the following requirements:
    1. In the event of any damage to the rented vehicle, whether the driver was present at the time or not, a police report must be made and a detailed document including the police report number must be forwarded to the Head Office or the renting location. Failure to do so will invalidate the insurance coverage.
    2. If the damage of the vehicle is judged by the Insurance Company to be due to incorrect use or gross negligence you will be held responsible for all direct repair costs.
  • Personal accident insurance (PAI) is offered if you initialed the appropriate line over the rental agreement. You can get details of our insurance and damage protection program from the office you rented the car from.
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Al Nasr Street, Al Badie Tower, Level 1 P.O Box 93687, Abu Dhabi, UAE

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Pentagon Solutions